As personalised jewellery is made especially for you, customised items are generally non-returnable unless they arrive damaged, faulty, or different from what you ordered. If there is an issue with your order, please contact Shopsyra as soon as possible so we can help resolve it.

To keep your jewellery looking its best, gently wipe it with a soft, lint-free jewellery cloth after wearing it. Avoid harsh chemicals, abrasive cleaners, perfumes, and prolonged exposure to water or moisture. Store each piece separately in a dry place when not in use. For plated or delicate personalised jewellery, extra care is recommended to help maintain its finish.

Yes, where personalisation is offered, you can enter your preferred name, initials, or other details in the personalisation field provided on the product page. Please carefully check your spelling and details before submitting your order, as personalised items are made according to the information provided.

Absolutely. Personalised jewellery makes a thoughtful gift for birthdays, anniversaries, weddings, Mother's Day, Christmas, Valentine's Day, or simply to celebrate someone special. Adding a name, initial, date, or meaningful detail can make the gift truly unique.