Returns & Refunds – Shop Syra
We want you to be satisfied with your purchase.
Returns
Accept returns for defective products only
Exchanges
Accept exchanges
Returns Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received
- It must be in the original packaging
- Proof of purchase (receipt or order confirmation) is required
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refund Process
Once we receive and inspect your return:
- We process refunds within 7 business days
- Refunds are issued to the original payment method
How to Start a Return
Email us at: info@shopsyra.uk
Include:
- Your order number
- Reason for return
- Photos (if item is damaged)
We will respond with return instructions.