Refund & Return Policy – Shop Syra
At Shop Syra, customer satisfaction is important to us. Please review our policy below for returns and refunds.
Returns Policy
Yes, I accept returns for defective and non-defective products
Exchange Policy
Product exchanges are available.
Eligibility for Returns
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The product should be returned in its original packaging
- A valid proof of purchase (such as receipt or order confirmation) must be provided
Return Shipping
Return shipping labels are the responsibility of the customer. However, if the item delivered is damaged or incorrect, we will take responsibility for the return shipping cost.
Refund Procedure
After we receive and check the returned item:
- Refunds are processed within 7 business days
- The amount will be refunded to the original payment method used at checkout
How to Request a Return
To initiate a return, please contact us via email at: info@shopsyra.uk
Kindly include the following details:
- Your order number
- The reason for returning the item
- Clear photos (if the item is damaged or faulty)
Our team will review your request and provide further instructions.